Shipping

SHIPPING & DELIVERY

  • Shipping and Delivery include the charge for Internet order processing, item selection, packaging, transport, and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery are subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 4:00 P.M. (EST) for. Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight, and International shipping if multiple attempts are made for delivery.

    Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 6:00 P.M. (EST).

    Upon completion of processing, the client will receive a tracking information with courier information and their expected delivery date. For any P.O. Boxes or rural areas please avoid choosing Fedex as your shipping choice. If you do not receive this information within 24-48 hours of placing your order and have not received an update from our customer service team, then please contact customer service at 800.716.2852.

    We provide shipping with the following couriers

      Free ShippingPriority ShippingOvernightInternational
        Package arrives 5 to 7 business days after processing if ordered by 4:00 P.M. (EST). Package arrives 1 to 3 business days after processing if ordered by 4:00 P.M. (EST). Package arrives the next business day if ordered before 2:00 P.M. (EST). Package should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.
    Merchandise Total *
    Up to $200   Free Varies Varies $80 (flat rate) excludes duties and taxes
    $200.01—500.00   Free Varies Varies  
    $500.01—1000.00   Free Varies Varies  
    Over $1000.00   Free Varies Varies  
    *before tax and additional charges
  • RETURNS & REPLACEMENTS

    We know how important your hair is to you, so we want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. For questions or concerns regarding our items or return policy at 800.716.2852.

    GIFTS
    When returning a gift, an online Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Madison Island or affiliate store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check.

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    OTHER ITEMS
    All items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

    Please allow 10 to 14 days for the processing of your return.

    To track the status of your package, please insert your order number here.

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